Useful Information & Customer Service Hub

You will probably have a few general questions before you travel to Canada. With that in mind, we have put together general information you may need in the sections below. We have included information on how to manage your booking, make payments, apply for an ETA and other helpful advice.

Additionally, our helpful customer service team Scott, Richard, Laura, Yvonne, Jen and Maria are available to assist with any questions you may have regarding your holiday.

Make A Payment Towards Your Trip

Passports, Visas & FCO Advice

Travel Documents

Health & Travel Insurance

Flight Information

Rocky Mountaineer Helpful Information

Cruise Helpful Information

Car Hire Helpful Information

RV Helpful Information

VIA Rail Helpful Information

Taxis & Transfers

Our Recommendations

Guide to Canada’s Events and Festivals

Canada FAQs

Meet Our Customer Service Team

If you have any questions or need help with your booking Scott, Richard, Laura, Yvonne, Jen and Maria are happy to help to ensure every part of your holiday runs smoothly.

Contact Information

Available Monday – Friday 9am – 5:30pm via phone.
We are also open from Saturday 2nd May - Saturday 26th September, 9am - 5pm via phone.

Phone Number – 0800 270 0098

Also available to be contacted via email

Email Address – customerservices@mycanadatrips.co.uk

Speak to one of our Canada Holiday Specialists

Carol

Speak to one of our experts on 0800 021 7732

We are open today between 9am and 5:30pm

Make an enquiry

We don't just know Canada, we love it!

Why book your holiday to Canada with My Canada Trips?

Tailor-made Canada holidays

Every itinerary is designed around your interests, budget, preferred pace and travel style.
We'll take care of every detail of your holiday, from flights and accommodation to car hire, rail journeys, cruises and experiences.
You'll have a dedicated Canada travel specialist to support you from your first enquiry until you return home.

First-hand Canada expertise

Our specialists have travelled extensively across Canada and Alaska. They'll answer your questions with facts, not guesses.
Our first-hand experiences include rail journeys, fly-drive holidays, cruises, wilderness lodge stays and city breaks.
Get practical advice about routes, seasons, accommodation, wildlife experiences and transport.

Award-winning and protected

My Canada Trips has been creating tailor-made Canada holidays for UK travellers since 1986.
Our service has been recognised by the customer-voted British Travel Awards and Feefo.
All of our holidays are ABTA and ATOL protected so that you can book with confidence.